AMS Support Web Site and FOCUS Login Problem Form

AMS Customer Support Web Login Problem Form

If you have not done so already, please review the login troubleshooting document before completing this form. This form is for reporting login problems to the Product Support Centers or Customer FOCUS.

* denotes a required field

Where are you having the problem?*
	I've forgotten or misplaced my customer number and/or password for the Product Support Centers (formerly Communications Centers).
	I know the password to the Product Support Centers (formerly Communications Centers) but cannot login.
	I can not login to Customer FOCUS and have already tried using the "Forgot Your Password" link.
If the problem is logging into your AMS management system please use FOCUS to create a case for Customer Support or call 800.456.7895.

Company Information:

Your Company Name:	*
AMS Customer Number:	*
Your Company's main telephone number:	*
What is your primary AMS System:	*
Your name:	*
Your e-mail address:	*

Optional Information that will help us troubleshoot a login problem:

What is the error message or symptom?

What browser application are you using and what version is it? (i.e. Internet Explorer, Netscape Communicator) The version can be found under the Help menu, then About...

How do you connect to the Internet? For example, via a modem directly connected to your PC, through your company's network, a proxy server, firewall, DSL, etc.

If you need immediate Support assistance for your AMS system and can not access FOCUS please call 800.456.7895 to create a support case.

Please note that our policy is to release login information only to the primary email address or contact person we have on file for the web account.